Update - No major issues have been reported.
Minor parsing slowdown with specific document types observed. Fix is in progress.

Nov 20, 2024 - 16:48 UTC
Monitoring - Docparser users experienced slower-than-usual performance on the site over the weekend. This has since been resolved, and the site is now operating normally.

We apologise for any inconvenience caused during this time and appreciate your patience and understanding. Our team has implemented measures to minimise the likelihood of similar issues in the future.

Thank you for your continued support.

Nov 18, 2024 - 17:49 UTC

About This Site

At Docparser we are committed to transparency. On this page you'll find detailed information on the current system status and past incidents. Check back here any time to get current status information, or subscribe to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by email at support@docparser.com.

Docparser Application ? Operational
90 days ago
99.96 % uptime
Today
HTTP REST API ? Operational
90 days ago
99.8 % uptime
Today
Webhook Integrations ? Operational
Email Reception Server ? Operational
Docparser Website ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS s3-sa-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

Unresolved incident: UI Performance Degradation.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Resolved - This incident has been resolved.
Nov 11, 18:08 UTC
Investigating - We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly.

We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information.

Thank you for your understanding.

Nov 11, 17:28 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.