All Systems Operational

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At Docparser we are committed to transparency. On this page you'll find detailed information on the current system status and past incidents. Check back here any time to get current status information, or subscribe to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by email at support@docparser.com.

Docparser Application ? Operational
90 days ago
100.0 % uptime
Today
HTTP REST API ? Operational
90 days ago
100.0 % uptime
Today
Webhook Integrations ? Operational
Email Reception Server ? Operational
Docparser Website ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS s3-sa-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Salesforce Integration Security Update May 20, 2024 15:00-15:10 UTC
We wanted to inform you of an upcoming security update affecting your existing Salesforce integrations with Docparser.

On May 20 at 8 AM PST, Docparser will perform a security update on its Salesforce integration, making the current integration inactive. To ensure uninterrupted service and stronger security, you are required to reauthenticate Docparser to your Salesforce account.

When: May 20th, 8AM PST
Affected services: Salesforce integrations
What you need to do: Reconnect your Salesforce account.
You can follow these simple steps to reauthenticate your Salesforce account to Docparser:
- Navigate to the Connected Accounts page at https://app.docparser.com/myaccount/integration_accounts
- Locate your Salesforce connection.
- Click the "Reconnect Integration" icon and follow the prompts to authenticate your Salesforce account.

Please complete this process just after our scheduled rotation to avoid any disruption to your workflow and continue to enjoy seamless integration between Docparser and Salesforce.

If you have any questions or encounter issues during the reconnection process, please don't hesitate to contact our support team at support@docparser.com.

Posted on May 07, 2024 - 06:38 UTC
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
May 16, 00:15 UTC
Monitoring - We've noticed that some customers are encountering delays in reparsing today. These delays are specifically affecting customers with large-scale reparsing needs, typically involving thousands of files at once.

Rest assured, our team is actively addressing the issue and working towards a swift resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to ensure smooth operations for all our users.

May 15, 19:00 UTC
May 15, 2024
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.