API Upload Issue: Some documents are not parsing on the first attempt, returning an "Unsupported Document Type" error.

Incident Report for Docparser

Resolved

This incident has been resolved.
Posted Sep 13, 2024 - 13:50 UTC

Update

We are continuing to investigate this issue.
Posted Sep 13, 2024 - 11:49 UTC

Investigating

Our team is investigating the issue and working on a resolution.
Posted Sep 13, 2024 - 11:48 UTC
This incident affected: HTTP REST API.