The Docparser application experienced unexpected downtime of 4 minutes from 01:24 AM to 01:28 AM UTC on September 6, 2024, during an infrastructure upgrade. This was an unplanned incident, and we regret any inconvenience it may have caused.
Affected services: Our servers did not receive documents and emails uploaded during the incident. Customers can upload them again. All documents in progress were retried after the incident.
We assure you our team is committed to preventing such incidents in the future and ensuring the stability of our service.